Dear business partners,
We would like to inform you that we are currently affected by a cyberattack. We have immediately taken all necessary IT security measures and filed a criminal complaint with the police. The data protection authorities have already been informed. In addition, we have brought in external cybersecurity experts who are working with our internal team to investigate the incident and fully restore our company's operational capabilities.
For security reasons, our regular communication channels—in particular email communication using previously known email addresses—are temporarily restricted. We are currently only available via the mobile phone numbers you know and additionally via the following emergency mobile phone number +41 44 548 88 70. We are gradually restoring regular email communication – we will contact you separately about this.
Production is currently restricted in some areas due to the cyberattack. At present, we are able to deliver your goods on time. However, should delivery delays occur in the future, we will inform you in good time.
Despite the most stringent security measures, we cannot rule out the possibility that data has been affected by the cyberattack at this point in time. Forensic investigations by our IT experts are still ongoing. Only when these investigations have been completed will we be able to assess whether technical data, customer/supplier data, or personal data has been completely or partially deleted, altered, or transferred by the attackers.
We are in contact with the law enforcement and data protection authorities involved and will keep you informed of all relevant developments. We are working hard to restore full accessibility as quickly as possible.
If you have any urgent questions or other concerns, you can reach us at the emergency number above or the mobile numbers you have on file.
Thank you for your understanding.
Best regards
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